Privacy Policy

At TownKart, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform, including the TownKart website, Ads Manager plugin, and related services.

1. Who We Are

TownKart is a commerce platform developed by Unthinkable Solutions, designed to help businesses build, market, and grow their online stores through a unified stack of storefront, marketing, analytics, and automation tools.

2. What Information We Collect

a. Information You Provide

• Name, email, phone number, and business details during sign-up or demo requests

• Store URLs and product catalogs

• Ad account credentials (for Meta, Google)

• Billing and payment information

b. Automatically Collected Information

• IP address, device/browser details

• Usage logs and platform interactions

• Performance metrics from connected ad accounts

c. From Third Parties

• Meta & Google Ad account data (via APIs)

• Shopify store data (if using the plugin)

3. How We Use Your Information

We use your data to:

• Provide and operate the TownKart platform

• Set up and manage ad campaigns on Meta and Google

• Improve platform performance and user experience

• Offer support and respond to inquiries

• Send account-related updates and product announcements

• Generate performance reports and insights

We do not sell your personal data.

4. Data Sharing & Third Parties

We may share data with:

• Meta, Google, Shopify APIs (to enable integrations)

• Payment processors (to complete transactions)

• CRM and analytics tools (to optimize experience)

• Government or legal bodies, if required by law

All third parties are bound by strict confidentiality and data protection clauses.

5. Data Security

We use industry-standard security practices including:

• SSL encryption

• Secure data storage

• Access control and authentication

• Regular vulnerability scans

6. Your Rights

You have the right to:

• Access your stored information

• Correct or update your information

• Request deletion of your account and data

• Opt out of non-essential communication

To exercise these rights, email us at: support@townkart.ai

7. Data Retention

We retain your data:

• As long as your account is active

• Or as needed to fulfill legal, accounting, or reporting obligations

Upon request, your data can be permanently deleted.

8. Cookies & Tracking

We use cookies to:

• Enhance platform usability

• Track usage and performance

• Run personalized marketing campaigns

You can control cookie preferences in your browser settings.

9. Children’s Privacy

TownKart is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.