1. Information We Collect

When you use TownKart to place orders with local sellers, we collect the following personal information:

• Full name
• Contact number
• Delivery address
• Order history and preferences
• Payment information (processed securely through our payment partners)

2. How We Use Your Information

2.1 Essential Uses

• To process and fulfill your orders
• To facilitate delivery of products
• To enable communication between you and sellers
• To send order confirmations and delivery updates
• To provide customer support

2.2 Service Improvement

• To improve our platform and services
• To personalize your shopping experience
• To analyze usage patterns and optimize delivery routes
• To prevent fraud and ensure security

3. Information Sharing

3.1 With Sellers

We share the following information with sellers when you place an order:

• Name
• Contact number
• Delivery address
• Order details

3.2 With Delivery Partners

To facilitate delivery, we share:

• Name
• Delivery address
• Contact number
• Order details

4. Data Security

• We implement industry-standard security measures
• All data transmission is encrypted
• Regular security audits are conducted
• Access to personal information is restricted to authorized personnel

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements